Shipping & Delivery

The goods are only sent from our facility once we have received payment in full. It remains the customer’s full responsibility to provide accurate and correct delivery and contact information for purposes of delivery.

All delivery schedules and timing does not include weekends & public holidays.

All delivery times are estimates and we ask that customers be patient with us, especially during this pandemic.

Any stock issues we will notify customers to inform them directly, so as to remain completely transparent.

FREE DELIVERY

We are glad to bring our customers great value and service. That’s why we provide free shipping to all major South African centers for spend of more than R500.

DELIVERY FOR PURCHASES LESS THAN R500

But please do not stress because here at True Vegan shipping costs is capped at a maximum of R100 for destinations outside of Johannesburg, limited to all major South African centers.

DELIVERY TIME

Shipping time varies by location. These are our estimates:

Location Shipping time
   
Local – Johannesburg Orders placed before 1pm will receive goods within 24 hours the following working day.
Outside Johannesburg Allow for a maximum 2 working days

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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